Software Process Improvement Laboratory

The Software Process Improvement Laboratory (SPI-LAB) was established in January 2001 as an independent commercial enterprise with a view to enhancing client business effectiveness using process capability measurement and improvement.

Strategic service areas:

• Process capability assessment and improvement
• Third party quality assurance activities
• Third party software product verification and validation support
• Third party software risk assessment
• Short courses in software engineering processes, process management and quality management
• Technically significant contributions to the development of local and international standards in software engineering and IT service management

Core values - Customers:

• Our fundamental goal in working with our clients is summed up in the concept of partnering, by adding value to achieve long-term, win-win relationships.
• To provide existing and prospective clients with a high level of confidence that the supplied products and services meet agreed requirements.
• We will not enter into agreements where it is not possible to achieve client satisfaction for reasons that we do not have the capacity or expertise, or for any other reason (such as inadequate specifications, unrealistic technical requirements or schedule expectations).

Core values – Client business:

• Comply with relevant laws, regulations and procedures that govern the commercial activities of the enterprise.
• Be good stewards of the resources (human, financial, material) we have access to and desire to return a portion back to the community through donated time, or effort.
• To strive to make business and technology decisions that solve today’s problems, yet hold promise of also satisfying long-term needs.
• Since we all have weaknesses, we will focus our energies on building up rather than tearing down.
• We will apply process and product quality standards to ourselves, not demanding from others that which we are not prepared to exact from ourselves.

Core values - Commercial:

To achieve and maintain the financial health of the enterprise by:

• Offering services at a price that balances the client perception of fair value for money against the perception of fair reward for effort, talent and skill invested in supplying the service.
• Minimising the incidence of losses, defects and wastage of resources.
• Maximising the implicit value of perceived client goodwill and credibility.